Shipping policy

Orders generally undergo verification, preparation, quality inspection, and packaging before dispatch. They are usually forwarded to the manufacturer within 72 hours after payment is received.

Standard insured shipping typically takes 2–4 weeks for deliveries to the United States, Canada, Australia, New Zealand, the United Kingdom, and Europe, provided the items are in stock. Deliveries to other countries generally take 2–5 weeks.

If a shipment is lost or damaged, a replacement may be provided without additional charge when sufficient evidence is supplied.

Priority insured shipping gives orders higher processing priority, although actual delivery times may be similar to standard shipping.

Products may arrive in separate packages because they are dispatched from different warehouse locations.

Tracking information may take several days or up to a week to update. Customers can check shipment progress using 17track.net.

Delivery estimates may be extended because of destination-specific circumstances or high order volumes.

Customers requesting order changes should email help@ironwoodora.com within 24 hours of placing an order. Changes cannot be guaranteed once an order has shipped. Customers should verify their selected sizes and colors before purchasing.